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How the Engineering Industry Benefits from Customer Feedback and Data Management:

Engineering broadly refers to the design and manufacture of structures, machines or technological devices. The engineer’s job could be described as developing economical solutions to technical problems. Engineering industries include, among others: civil engineering, mechanical engineering, chemical engineering, computer engineering and electrical engineering. The various engineering industries are massive; civil engineering encompasses the construction of any physical structure, while the computer engineering industry alone has become one of the fastest growing areas, with the greatest business potential, worldwide. Liaising with customers and obtaining speedy feedback at all stages of planning, design and manufacture is clearly essential in all the industry sectors.

The various engineering fields provide a myriad of employment opportunities; in the US alone, engineering industries account for more than 1.6 million jobs, with roughly 36% being in manufacturing industries and 30% in scientific and technical industries. Construction and telecommunications also account for a significant portion of engineering jobs. All these industry sectors need comprehensive solutions to HR requirements: professional development, review and assessment, and compensation, to name a few.

Customer feedback and data management in this industry:

Customer Satisfaction Surveys Understand and measure customer satisfaction for products and services, and identify ways to improve customer-directed programs.
Performance Measurement Surveys Measure performance of internal work groups and processes and measure performance directed to external markets, e.g. ISO compliance reporting.
Employee and HR Surveys Collect data for 360 surveys, peer reviews, compensation and benefits surveys, and employee pulse checks.
Issues and Advocacy Surveys Used primarily by associations for member-based surveys including communications, advocacy, collective bargaining surveys, and so on.
Conference and Trade Show Surveys Used for post-conference/tradeshow follow-ups and assessments.

InSite can be fully customized for your company's specific needs. Surveys can give you valuable feedback from clients and help you to improve the products and services offered to them. At the same time, InSite can help with all of your HR requirements.

Contact us for more information about how our customer management system can help your business.

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