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Education and Training

How the Education and Training Industry Benefits from Customer Feedback and Data Management:

Education is, for obvious reasons, a key industry. Educational and training establishments include large universities, colleges related to particular trades and professions, community colleges that offer practical and academic courses and smaller training establishments that offer specific qualifications in one particular field.

Offering tuition that is appropriate to student needs and fulfills the demands of a particular profession, trade or institution of higher learning is clearly essential. At the same time, attracting and maintaining a high-caliber faculty and attracting students are obviously key factors in the success of any educational establishment. While world-class institutions may be able to pick and choose their students, many excellent establishments find themselves facing keen competition. To this end, measuring student satisfaction and directing new programs to meet the needs of existing students, and attract new students, is obviously vital.

Institutions of higher and further education are responsible for the employment of hundreds of thousands of faculty and support staff and, as such, need comprehensive solutions to HR needs: professional development, review and assessment, compensation, etc.

Customer feedback and data management in this industry:

Student Satisfaction Surveys Understand and measure student satisfaction for products and services, and identify ways to improve student-directed programs.
Performance Measurement Surveys Measure performance of internal work groups and processes and measure performance directed to external markets, e.g. ISO compliance reporting.
Employee and HR Surveys Collect data for: 360 surveys, peer reviews, compensation and benefits surveys, and employee pulse checks.
Issues and Advocacy Surveys Used primarily by associations for member-based surveys including communications, advocacy, collective bargaining surveys etc.
Conference and Trade Show Surveys Used for post conference/trade show follow-up and assessments.

InSite can be fully customized for your particular institution's needs. Surveys can give you valuable feedback from students and help you to improve the services and programs offered to them. At the same time, InSite Systems can help with all of your HR requirements.

Contact us for more information on how our customer management software can help your business attract and maintain high-value customers.

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