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Chambers of Commerce

How Chambers of Commerce Benefit from Customer Feedback and Data Management:

Chambers of Commerce have existed since the late 16th century; the first Chamber of Commerce was established in Marseille, France in 1599. Their purpose is to facilitate business networking, promote the interests of local businesses and advocate on behalf of the business community. Chambers may be established to represent businesses in a small neighborhood or a large city and memberships range from dozens to hundreds of thousands. For businesses, the local Chamber of Commerce may the best local source of information and support.

Chambers generally offer benefits to their members, such as group insurance, or discounts with other local businesses; they will also organize regular networking and educational events and trade shows designed to promote the business interests in the area. As advocates for businesses, Chambers of Commerce may liaise with local politicians over concerns related to infrastructure, town or city planning, taxes, etc. Generally, Chambers of Commerce will maintain regular communications with their members - by email or newsletters - feedback from the membership is also vital.

Customer feedback and data management in this industry:

Member Satisfaction Surveys Understand and measure member satisfaction for products and services, and identify ways to improve member-directed programs.
Issues and Advocacy Surveys Used primarily by Chambers of Commerce for member-based surveys including communications, advocacy, collective bargaining surveys etc.
Conference and Tradeshow Surveys Used for post conference/trade show follow-up and assessments.

InSite can be fully customized for your particular Chamber's needs. Surveys can give you valuable feedback on member satisfaction and help you to improve the benefits, services and programs offered to your members. With many business owners working remotely, a system that is fully compatible with handheld devices and available anytime, anywhere, is clearly very attractive.

Contact us for more information on how our customer management software can help your organization.

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