> The Response Manager

The RESPONSE MANAGER is where you can track survey response rates, explore respondent data on a case-by-case basis, edit responses, or enter data manually. The RESPONSE MANAGER is where direct respondent information is stored.

There are two key features of the RESPONSE MANAGER the Find feature that allows you to look up respondents and their specific surveys and other information, and the New feature that allows you to manually enter data should you have customers responding to your surveys via fax, mail or telephone.