8.1 System Platform & Infrastructure
Q. What is InSite's infrastructure?
Intel XEON 3.0 GHz quad-processor; 4 GB RAM; Microsoft Windows Server 2003; Microsoft Internet Information Server (IIS) 6.0; Microsoft .NET Framework 2.0; Microsoft SQL Server 2005; Dedicated processor, memory, and bandwidth.
Multiple OC-3 Internet connections to national Internet backbones (AT&T and Qwest); Local connectivity through BellSouth, KDL, and Adelphia, via high-speed SONET OC-48 connections; Cisco routing and switching equipment exclusively; Firewalls implemented at the core router and internal network level; Electrical power supplied by local utilities is fed to the data center via 3 separate power grids; Electrical connections are backed up using multiple Liebert UPS battery backup systems in an N+1 configuration; Internal atmospherics are monitored 24x7x365 to ensure the temperature and humidity of the data center are providing an optimal environment; Overall data center security using multiple levels of security including camera surveillance, key card access, biometric hand scanning, and 24x7x365 on-site personnel.
Q. Is InSite scalable?
Yes! InSite is highly scalable allowing for one-off or unique customized application extensions or simple, modular plug-ins to be added to your system. If you host the application on your own, you can customize InSite independently.
Q. Is InSite built on a standard, supported MSFT technology (e.g., .NET)?
Yes! InSite is built on .NET 2.0 technology.
Q. Does InSite backup data when application is active?
Yes! Automated nightly backups occur at 2:00AM EST.
Q. Does InSite store all data (surveys) and pointers to surveys that backups can successfully restore all data?
Yes! Yes. InSite maintains a 14-day rotation of backups.
Q. Product can easily integrate with commercially available usage reporting/monitoring systems (WebTrends, etc.)?
Yes! For an additional monthly fee, InSite can enable IIS logs for your surveys. As long as the external usage monitoring/reporting tool in question is capable of parsing IIS logs, then integration is easily done.
Q. Does InSite support business continuity and high-availability strategy (redundancy, fail-over, load balancing, etc.)?
Yes! RAID-5, Proactive site monitoring; 99.93% guaranteed uptime; 24x7 support staffed 100% by Microsoft Certified Engineers and Developers; Redundant daily backups.
If you require application and database redundancy and/or load-balancing across multiple servers, InSite does indeed have the infrastructure to provide these services (additional costs may apply).
8.2 Database
Q. What backend database is used to compile survey responses?
InSite uses SQL as the backend database.