Self Storage Association

Shipping & Returns

Need Assistance Ordering
Order Status
Problem with an Order
Shipping Options
Product/Reports Return Policy

Need Assistance Ordering

Call SSA Headquarters at (703) 575-8000.

Order Status

Once you get to the order form, you will be asked to provide your Email address. Shortly after you complete the purchase, we will send you an Email that will contain your order confirmation number. As soon as your order is mailed, usually within two business days, you will receive Email confirmation that it was processed and sent.

Problem with an Order?

Please call SSA Headquarters for customer service at (703) 575-8000. If for some reason an order has been delayed, you will be notified by Email, and/or phone call.

Shipping Options

We offer multiple methods of shipping, depending on your preference, based on individual item weight and the size of the item(s) being shipped.

Product/Reports Return Policy

SSA items may be returned, in new condition, for a full refund within 30 days of purchase or shipment date. Refunds will not be granted beyond 30 days from the original shipment date.

On-Line Demand Estimator Reports generated via the SSA Web site, are not returnable, due to the nature and format of the reports. Other unopened, undamaged, and new items sold on this Web site may be returned for a full refund within 30 (thirty) days of original purchase or shipment date, whichever is later. No refunds will be issued beyond 30 (thirty) days from the original purchase or shipment date, whichever is later. Please include in the return the purchase date, order method (phone, fax or Internet/electronic transmission), the recipient's contact information and a detailed reason(s) for the return. Return shipping charges and any insurance are the responsibility of the customer and must be paid by the customer. Original shipping & handling charges as well as any insurance or rush charges are non-refundable.

If an item is lost, stolen, or damaged in transit, it is your responsibility to contact the shipper for any damage or non-delivery reimbursement. If SSA shipped a defective item or an item you did not order, SSA's responsibility for reimbursement of shipping charges for the defective or unordered item(s) will be limited to SSA's cost of UPS, DHL, Fed Ex or United States Postal Service ground shipping, whichever is less.

For credit card payments, a credit for the amount of the merchandise will be issued to your account if the merchandise is received by the 30 day refund deadline. Please allow two billing cycles from the date SSA receives the returned merchandise for credit to appear on your account statement. All other refunds will be made by check in the name of the paying party. SSA assumes no liability for returns not received by SSA or received by SSA in damaged condition.

Send products via UPS or other trackable shipping service to:

Self Storage Association
Attn: Publications
1900 North Beauregard Street, Suite 110
Alexandria, VA 22311

Questions? Call (703) 575-8000 between 9 a.m. and 5 p.m. Eastern time, Monday through Friday. Or Email Mike Blackett. Please have purchase information available if you should call SSA.